The level of use information and communication technology in the hotel services industry (An Empirical Study)

Abstract

Information and communication technology (ICT) is the most modern management trends that have become impose comprehensive system reflects positively on the state of performance and improve productivity and quality services and decision-making in various organizations, including the hotel organizations. The aim of this research to determine the level of use the information and communication technology in the industry Iraqi hotels, Adopted research Erbil Rotana Hotel model, one of the modern luxury hotels In Iraq. Statistical results of the study show that the hotel information and communication technology uses a positive level and a high degree in the field of the (Internet) and totaling average of (3.34) Likert scale, which ranked the first in the answers to the sample members. While the other information and communication technology (databases, software, e-mail) has the average level, with a total average of arithmetic was less than (3), which is not commensurate with the vital importance of information and communication technology for the hotel in providing excellent services. This means that the use of information and communication technology in the hotel is still low as a result of the slowdown in the administration to take advantage of these technologies. The research found a number of conclusions and proposals.