Suitabilityfor use and their role in achieving customer satisfaction

Abstract

AbstractAchieving customer satisfaction is the most important key success factors in theeconomic units, as it sums up all the competitiveness of priorities on which they dependunits in the face of its competitors in the domestic and global markets, due to changes inthe business environment and of the intensity of competition, and changes in the tastesof customers and technological development, should be the economic units to go aboutthe application of the concepts that lead to customer satisfaction, when what has beenachieved, customer satisfaction, this means that economic units will achieve all its goals.Research gained importance of relying on the application of the concept of fitness for useof the customer's point of view, through a proposed program helps economic units toaccess suitability to achieve customer satisfaction and thus be able to increase its marketshare, and sales growth, and achieve their goals.