The role of organizational trust in promoting organizational citizeship behavior An analytical diagnostic study of sample of employees in Kirkuk Municipality Directorate

Abstract

The research deals with an important subject, the modern organization give it a great importance which is the Organizational confidence as an independent variable, and its relation with the behavior of organizational citizenship as a dependent variable, this study was carried on at Kirkuk municipality depending on a questionnaire as a prime tool to collect the data and formation using a number of statistical methods. the study concluded an important result which is (there is a strong effect and relation among the variables of organizational confidence and behavior of organizational citizenship at Kirkuk municipality) the study also concluded a group of conclusions put a number of suggestions among them encouraging taking care of the behavior of Organizational citizenship providing a Suitable climate, enhancing the Culture of Organizational citizenship to increase the loyalty of employees and flourish the tools of self-control, common responsibility and create liable responsibility and distinguished performance).