The relationship between medical and nursing staffing and its impact on the quality of health service / Applied Research.

Abstract

The research aims to find out the relationship between the medical and nursing staffing and its impact on the quality of provided health service in the Yarmouk Teaching Hospital, and to understand the nature of the relationship between doctors and nurses, has been the adoption of cooperation and conflict Kmngaran independent knowledge of the relationship between doctors and nurses and the quality of health service as a variable certified by eating five dimensions tangibility, reliability, safety, responsiveness, empathy). The research was adopted to collect data on the questionnaire prepared medical and nursing to the angel and adopted included Likert Quintet her, and distributed to doctors working in the Yarmouk hospital in sections main hospital, nurses, namely, (surgery, internal medicine, women's, emergency) and by (302) Form for doctors and nurses included (140 ) of medical staffs and (164) of the nursing staffs and analyzed data descriptive analysis using Pearson's coefficient of rank to test the correlation between variables, and analysis of the simple test gradient effect. The research found a number of conclusions was most important that the cooperation and conflict is present in all sections of the hospital but prevail over conflict cooperation in the sections of the four to the hospital, which affects positively on the quality of the health service, while the conflict has had a negative impact on the quality of health service dimensions after reliability and empathy, responsiveness and tangibility which has seen some decline as a result of several reasons, including conflict of ideas and personal interests between doctors, nurses and lack of respect for the views of nurses by doctors and the existence of some overlap in some of the tasks and duties between doctors and nurses and the lack of essential medicines and medical supplies and the lack of adequate number of doctors and nurses commensurate with the volume of work and the lack of a sufficient number of beds and mattresses and lack of cleanliness of patient rooms