Measuring & analyzing the elements of quality In laboratory columns Badush

Abstract

The research aimed to determined the important elements that controlling in the quality level in goods & services . consequently, necessary the focus on these elements that contribute in achievement levels of the high quality effectively . these elements representative by : design quality , conformance quality , the abilities , & customer service . the question of research is : does the personnel have sufficient idea about the elements of quality in plant under research . the research depend on following hypothesis : that determination & understanding the elements of quality properly will contribute in enhanced the level of products quality considerable in field under research . the research used the checklist as a main tool for collect the data required in order to test the hypothesis . the outstanding of conclusion is the level of understanding & consciousness the working personnel about elements of quality is good . so , the suggestion is necessary support & attainment the increasing of understanding & consciousness level in field under study for quality elements .