Measurement and Assessment of Health Services Quality

Abstract

The quality of service is one of the most important area in healthy services sector in the level of the general services quality , and search speciality healthy services , which dependent on scientific research method , by using SERVQUAL scale, which adapted by Parasuraman, Zeithaml and Berry in 1985, 1988, this scale contains five dimensions (Tangible, Reliability, Responsiveness, Assurance and Empathy), in addition the a questionnaire involved (22) items contacted with mean dimensions, which translate aspects of service quality, in order to measures health service quality in AL-Faiha general hospital, the results of this article refers to weakness clear in level of health service quality, which provided to patients, in addition there is some difference in importance which dependent from research sample to any variables from mean variable.