Dimensions Total Quality Management in the Banks . The practical study to a sample from the government Banks in (Kirkuk)


Abstract The research aimed to identify the dimensions of Total Quality Management in the Banks. , and following banks to the Al-Raffidden had been chosen because it may be considered as appropriate area to applying the practical section of the research , In order to achieving the research objectives , some of main and secondary hypothesis has been puts these hypothesis tested by a some of statistical methods .This research depend on questionnaire as a main tools to collect data . (48) questionnaire distributed in the research sample which consist of general manager and its assistants , department managers and units of the main and secondary in banks , just a good (43) questionnaire has retrieve . The research reached to many conclusions the most important of it : existing dimensions (TQM) in the banks under research and according to this, The researcher introduced many suggestions which the banks may benefit from it .