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Customer satisfaction in the framework of employees empowerment: comparative studyin many branches of AL-Rasheed and AL-Rafiden banks/Mosul

journal of kirkuk University For Administrative and Economic Sciences, 2018, Volume 8, Issue 1, Pages 190-226
 

Empowering staff to improve processes according to European quality standards (EFQM)

journal of Economics And Administrative Sciences, 2019, Volume 25, Issue 112, Pages 192-216
 

Strategy of employees' empowerment, organizational performance

journal of Economics And Administrative Sciences, 2011, Volume 17, Issue 62, Pages 68-94

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