The impact of information technology components in the customer relationship management A prospective study of a sample of managers in Gas Filling Company

Abstract

The research aims to study the relationship between the information technology and customer relationship management for a sample consisting of Gas Filling Company managers to diagnose the real use of techniques and computers and their influence in the customer relationship management and how to continuous in relation and effect in customers through information technology. The researcher has reached to number of conclusions related to the subject and a reasonable recommendation to develop the productivity of the searched company.