أثر أدارة الجودة الشاملة على التنمية المستدامة في التعليم العالي في العراق

Abstract

The study was conducted in order to identify the imagine of administrative leadership in higher education from the concept of total quality management, and the effect of the availability of its dimensions, the elements of sustainable development (equity, empowerment, good management and accountability, and solidarity) in determining the efficiency of the graduates, and determine the importance of student satisfaction, and increase their confidence, and improve sort college locally and regionally, and to increase its share in the market, and to achieve full employment.The study used two types of questionnaire forms; the first related to the dimensions of Total Quality Management, the second is dedicated elements of sustainable development.The results showed that there is a significant effect of the overall dimensions of total quality management (continuous improvement, focus attention on customers, administrative leadership, the full participation of employees, decision-making and learning and training) on the overall elements of sustainable development, there is a significant effect of the dimensions of TQM each individually in the elements sustainable development, as seen through administrative leadership in higher education.The study recommends the need for the adoption of administration in higher education philosophy of total quality management and applied to meet the challenges of severe business environment, characterized by development of scientific express way, and strengthening the role of continuous improvement in educational services, in terms of commitment to providing high-quality services, and encourage creativity and innovation, and its commitment to training and education continuous, also development plans and long-term strategies to identify market needs and desires of the students, and the use of rewards and incentives for employees to encourage them to provide better quality, and sustainable development in maintaining on all the resources available to them and use it optimally.