اليات قياس كفاءة التحول نحو الحكومة الالكترونية دراسة ميدانية في عينة من المستفيدين من الخدمات الالكترونية مديرية جوازات – بغداد

Abstract

The spread of communication and technique in formation have pushed the government to think about converting their transactions technically to the so-called e-government,that the importance of having a model of how to implement e-government will undoubtedly help to overcome many of the problems that may hinder the application and by the aim of this study is to measure the efficiency of e-services in directorate of passorts Baghdad and to identify the effect of acceptance of beneficiaries of e-services , through an analytical study views of arandom sample from beneficiaries of these services , the study was conducted on a sample of 120 members of the board of the directorate during specific period inorder to test the hypotheses descriptive statistics , a multi-regression and simples were used . The study reached to number . of conclusions , including . 1 – There are average estimate of the efficiency dimensions of e-services and was one of the most cost dimensional recognition of the service , where the arithmetic mean was ( 3.37). 2- Efficiency dimensions of e-services achived positive impact and was more influential dimensions of quality and speed . 3- There was no positive effect is statistically significant to the overall dimensions of efficiency of electronic provided on customer satisfaction .This study included a number of recommendations including :1–The government should start the development stages of application of e-government in the various sectors and initiatives simple here and there .2-Involve the customer (beneficiary) of electronic services in the electronic transformation process and this reflected on the overall dimensions of the efficiency of electronic services , where there was not any positive effect on satisfaction . 3–Urged the authorities applied to e-government initiatives taking measurement standards contained in the study through a central point over sees all sectors .