تطبيــق نظــام ادارة الجــودة الشاملة دراسة حالة في الشركة العامة للصناعات الجلدية في العراق

Abstract

Many problems in the product quality and performance of the General Company for Leather Industries have represented the problem of this research and caused a negative impact that increases defects and production costs, then decreasing profits as a result of lacking the effective quality system in the company and lead to low customer confidence by not satisfying his needs and low capability in competing through national markets. The research is trying to achieve aims, it is depending on hypothesis, while the required data and information are gathered from the company registers, structural interviews are made by checklists, personal observation and reviewing documents to analyze and evaluate quality system. These lists have shown a fluctuation in the company products quality and weaknesses in its performance, also the study effected factors haven’t get high evaluation and this denote that the company is suffering from problems.In discussing the results, the study assured the importance of following the effective quality system and has recommends the necessity of depending on integration elements serials in adapting the continuous improvement of the performance and quality of the company.