Determination the Level of Service Quality For Religious Tourists “ Comparative research of hotels and residential complexes shelter for the provinces of Karbala and Najaf”

Abstract

The objective of this research is to identify the level of services providedfor religious tourists, who visit the provinces of Karbala and Najaf duringthe year. By providing them the appropriate hotels, and the level of qualityservices offered by these hotels .Also the ratio of expenses and revenuesand the ratio operators incurred by hotels in the two governorates toserve guests. In order to upgrade these services to attract more visitors,and provide services meet the needs and the expectations of visitors, andmake them satisfy. That increases the national income of the country, andprovides opportunities jobs for a large segment of unemployed.This research had adopted the (comparative) analytical approach,included numbers of 602 and 247 hotels and motels (residential complexshelter) in Karbala and Najaf respectively.The most important results of this research are:*the services provided by the private sectors hotels in general are notvery good, expect the internet services which gives the highest level ofservices.*the ratio of hotels' operators in Najaf is more than the ratio of hotels'operators in Karbala ,so this increases the ratio of labor cost in Karbalamore four times the ratio of labor cost in Najaf.