استخدام المعوّلية (أسلوب كابلن ــ مير ) في تقييم جودة الخدمة الصحية دراسة حالة في مستشفى الزهراء التعليمي

Abstract

The current research aims at assessing the quality of health service using the Kaplan-Meier reliability theory and identifying the system's ability to maintain patients' lives by providing a high quality health service and minimizing medical errors that are positively reflected in the creation of outstanding performance. The research was based on the case study methodology to reach the goals that it seeks to achieve. Therefore, the research data for the period from 1/10/2016 to 1/2/2017 were collected the research sample was patients with critical conditions who were lying on the hospital floors of the research community (6) floors.The (Microsoft Excel 2010) program was used to collect data on the period of stay in critical wardrobes as well as to determine the number of cases that survived and the number of cases that ended in death. In addition, the use of the statistical program (SPSS version 19, 2010) To analysis Kaplan-Meier data and to arrive at the necessary results to measure the reliability of the service delivery system.The results showed that the failure of the health system to save the lives of critically ill patients was 45% which is must to take into account and speed up the development of the necessary treatments in order to raise the reliability of the system to the extent that ensure the survival of patients coming to the corridors of cases To survive as much as possible in order to contribute to building the patient's confidence in the health system and to ensure the provision of high quality health service.Key words : Reliability , Kaplan – Meier method , health service quality .