Information technology and its impact on hotel industry _ An Empirical Study in a sample of hotels in the city of Baghdad _

Abstract

Information technology in all components has become an important element of the activities of the businesses for what this technology can offer data and rapid and accurate information that help the supreme administration in taking the right decision at the right time. Information technology plays a vital role in the basic transformations in various industries, the most importing of which is hotel industry. In the light of that, the research focuses on information technology and its effect on hotel industry that includes (the organizational structure of hotel, working crew, the effectiveness and efficiency of activities and services offered by the hotels). The study tackles in research and practical and theoretical analysis each one of these alone, and the interrelated effect. The research included main three sections. In the first section we tackled the procedure of the study including the problem, importance, objectives, the population and hypotheses of the research as well as information collecting resources and the statistical means used there. The second section included the theoretical aspect of the research, while the third included the practical field, the hypotheses were tested and come up to the conclusion and recommendations.