اثر تحديد ومراقبة عناصر كلف الجودة في نشاط المصارف حالة تطبيقية في مصرف الاقتصاد للاستثمار والتمويل

Abstract

Organizations in general and bank's sector in Particular Face great Stress and Challenges because of the Technological Progress, development of Management and Information Systems as well as Community Openness Which lead to the Increase of Strong Compensation Which let Them be Obliged to Improve the Services Quality Marketing to the Agents in roader to Preserve Their Market Portion. This research aims at directing banks Management's Concern for Determining and Controlling Elements of Quality Costs in a Way which does not permit the Approval of any External Failure for the Service offered to the Agents and achieving the required bank's accounts. The Researcher found that there is a serious need For Educating Working Cadres in Banks Sector on the Requirements Quality and Techniques of designing service Quality Starting with the Functional Layout and Planning Expenditure Policy on the Elements of Quality Costs Precisely, Controlling the Expenditure Process and Directing it the way Which have Positive Effect on Bank's Activity In Order to Achieve its Required Accounts.